Using chatbots for companies is very popular. Chatbots offer very many benefits for businesses. For example, you will have higher customer satisfaction and ensure that your website is manned 24/7. You can also use the bots for different purposes. This, of course, depends on the needs of your organization.
If you want to use chatbots for your business, you obviously want to know what options are available. Let’s take a quick look below at what chatbots can be used for companies.
First and foremost, the managed chatbot ensures that your customer receives immediate further assistance. This bot will use scripted or free input options to answer your visitor’s question. Does the visitor have a question that the managed bot does not know the answer to? No worries, the visitor is immediately redirected to a chat operator. The chat operator ensures that your visitor still gets an answer to the question asked. In addition, the operator can generate a lead from your visitor. That way, you provide fast service and get the most out of your website.
The hybrid chatbot comes pretty close to the managed chatbot. This bot also provides direct service to questions from your visitors. Once a visitor asks a question that the hybrid bot does not know the answer to, the chat is redirected. The chat is routed to one of your own employees when using the hybrid bots.
When your staff is not available, an operator will still assist the visitor. Thus, your visitor will always be provided with service, regardless of whether it is provided by in-house staff or operator.
Last but not least, the clickbot. This is a chatbot where you are presented with choices. So here the visitor can only choose from certain buttons. The clickbot is mainly used in companies with few choices in products. This chatbot can also be used if your assortment changes little. In addition, this bot is also useful to use in job interviews. You can also filter visitors as to whether they interact with a sales representative or a chat operator.
You now know the possibilities in chatbots for companies, but what are the costs? As little as €5,25 per day, your website will be equipped with one of these chatbots. We are happy to work with you to see what is the best choice for your website. In addition, you can request a free demo with no obligation, so you know exactly what to expect!
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