Customers expect more and more from you as a company: fast, convenient and effective support should be available at any time of the day and through any channel.
Our innovative solution provides ununinterrupted, efficient support through any channel, always with a human touch when needed.
In doing so, you increase the customer satisfaction and broaden your accessibility to 24/7.
Every missed call or unanswered e-mail is a missed opportunity for a sale or good service.
Customers expect quick and efficient solutions, but with limited resources, it is difficult to meet these demands.
Our digital customer service tool provides the solution you need.
The AI chat service handles common questions quickly and accurately, while our human operators are available for more complex issues.
This ensures continuous, reliable customer service 24/7.
Building good customer relationships, providing an excellent online experience, perfectly matching service to the customer journey and scoring high customer satisfaction are all within reach. Whether you choose an AI assistant, chat yourself or completely outsource to our chat operators, Bconnect offers the right solution.
Our software connects seamlessly with your customers’ needs.
We use automation where we can and open multiple channels to your target audience.
A key advantage is ease of use above all. Your customer can connect and get advice whenever and wherever they want. It is also much faster than calling or emailing. The standardization in services, through automation, is also an important benefit. Because by the staff, the quality of service can be perceived to be quite variable.
Through all channels, such as Whatsapp Business, website or Facebook Messenger
Fast response time ensures a positive digital customer service experience
Also outside office hours or business hours
For faster responses and better follow-up
With an Analytics dashboard where you can track all KPIs
Analyze your historical call data and populate your customer profiles with it. Provide an increasingly personalized experience. The AI assistant can see this data, responding to preferences and conversation history with the customer. The more you personalize conversations, the better the online customer experience becomes. This is how you maximize revenue potential from all online channels.
"Chat is a strong addition and a trend with potential. It is year number five of the partnership, so Bconnect is now well established here. We got through the start-up phase well, everything is running smoothly."
"Of course there have been teething problems at startup, that's normal. What matters is that it is then handled well and Bconnect has done that very well. We are very happy with the transparency"
"In our collaboration, we keep each other on our toes and provide feedback. Customer questions are usually addressed adequately and monthly a sloppy 45% of the chats conducted convert to a lead."
