Digital Customer Service
Online customer service with smart automation and efficient customer communications.
Online customer service with smart automation and efficient customer communications.
Every solution we come up with is unique because it is specifically tailored to the needs of your business. What they all have in common are highly committed conversational specialists and an enthusiastic support team backed by modern AI resources, and first-class industry expertise.
Building good customer relationships, providing an excellent online experience, perfectly matching service to the customer journey and scoring high customer satisfaction are all within reach. Whether you choose to use an AI assistant, chat yourself or completely outsource to our chat operator, Bconnect offers the right solution. Our software fits seamlessly with your customers’ needs, we use automation where we can and open multiple channels to your target audience.
Curious about the possibilities?
Book a demo!
We believe that as AI chat specialists, we can help any business in bringing down phone costs, increasing online service and generating more leads. Find out for yourself via the no-obligation demo!
A key advantage is ease of use above all. Your customer can connect and get advice whenever and wherever they want. It is also much faster than calling or emailing. The standardization in services, through automation, is also an important benefit. Because by the staff, the quality of service can be perceived to be quite variable.
Fewer barriers, more conversations and more conversion
Fast response time ensures a good online experience
Never miss a customer again with 24/7 reachability
For faster responses and better follow-up
Analytics with dashboard and KPIs
Solve customer problems faster and relieve your employees of repetitive tasks using AI automation. Answer up to 80% of questions immediately and ensure that the customer experience remains exceptional. That way, your staff comes into their own and can focus on their core tasks.
Analyze your historical call data and populate your customer profiles with it. Provide an increasingly personalized experience. The AI assistant can see this data, responding to preferences and conversation history with the customer. The more you personalize conversations, the better the online customer experience becomes. This is how you maximize revenue potential from all online channels.
"Chat is a strong addition and a trend with potential. It is year number five of the partnership, so Bconnect is now well established here. We got through the start-up phase well, everything is running smoothly."
"Of course there have been teething problems at startup, that's normal. What matters is that it is then handled well and Bconnect has done that very well. We are very happy with the transparency"
"In our collaboration, we keep each other on our toes and provide feedback. Customer questions are usually addressed adequately and monthly a sloppy 45% of the chats conducted convert to a lead."
At Bconnect, we are confident in our platfrom. Hence, we are happy to show off the features, without obligation, so you can test for yourself. What are you waiting for?
Curious about the possibilities?
Try it out two weeks for free!
