Chat on your website is an indispensable channel for customer contact. Whether you want to use it for online customer service or to boost conversion and online sales. Conversational AI and Chat take your online performance to the next level!
No more awkward switching between different communication channels, just simple and fast with Bconnect’s omnichannel platform. For every visitor and every moment in the sales funnel, there is a channel that is a better fit. Using omnichannel communication, you can easily keep track and switch seamlessly to any channel. Feel free to call it the most complete online customer service!
What is a national team coach without an assistant, a car without wheels and what is an omnichannel platform without supporting AI tools. We understand that, which is why we offer those support tools in abundance. Secure all knowledge and information in the knowledge base, process feedback and retrieve completed calls in the support system and track all results in the dashboards. That’s omnichannel communication at its best!
Curious about the possibilities around Omnichannel?
We like to lead by example when it comes to Omnichannel communication. So, if you have questions or need more information. Start a chat with us!
Visitors become customers and customers become repeat customers; it all happens within the customer journey. With our AI-powered messaging platform, you can connect at every step of the customer journey and deepen the customer relationship.
After the sale comes aftercare. You have all the details of your new customer and you can now send proactive messages. Inform your customers about their purchase, possible maintenance and more!
Is nothing standing in the way of the sale? Then it's time to close. You can send quotes and contracts via live chat or WhatsApp, or you can complete it with a video call. That's omnichannel at its best!
Once the initial questions are answered, the wants and needs are clear and there is interest, you may want to switch to another channel such as WhatsApp, SMS or Facebook Messenger. With the omnichannel platform, that's a piece of cake!
In many cases, the first contact, in the orientation phase, will be through the live chat on the website after a properly configured trigger. But the first contact can also occur through WhatsApp conversation from an advertisement or by using a QR code. However the first contact begins: through the omnichannel platform, you are right there.
Request a demo
At Bconnect, we are confident in our platfrom. Hence, we are happy to show off the features, without obligation, so you can see for yourself. What are you waiting for?
Do you prefer the human approach with Live Chat Agents? You are in the right place with Bconnect!
Would you prefer to use a fully automated customer service? In that case, chatbots are the answer!
