An AI chatbot for your website, built and maintained by us
Most of the questions on your website are ones you have already answered a hundred times. We build a chatbot that handles them, train it on your offering and keep it sharp for as long as it runs. You have nothing to set up and nothing to maintain.
- 2,500,000conversations per year
- 24/7answers, also outside office hours
- Since 2010of experience in customer contact
Why a chatbot on your website delivers more than a contact form
A visitor with a question does not wait. They ask it the moment they have it, and if no answer comes they look elsewhere. A contact form asks them to wait until tomorrow. A chatbot answers while they are still on your site.
- A form produces a reply after hours; a chat produces an answer in seconds.
- Outside opening hours nobody is available, while visitors browse precisely in the evening.
- Every question that goes unanswered is a visitor who continues at a competitor.
- Recurring questions cost your team time that could have gone into real conversations.
A chatbot absorbs the questions that need not cost a person, and passes the rest to someone who does add something.
A chatbot built for you without having to set anything up yourself
Buying chatbot software is the easy part. Filling it, testing it, adjusting it and still getting good answers months later is the work. We do that part. You supply your product information, terms and way of working; we build the chatbot, train it on your offering and keep it sharp for as long as it runs.
Live without rebuilding
One line of code on your website. Your CMS, your forms and your way of working stay as they are.
You decide what it may do on its own
We define which questions it handles independently and what goes straight to a person. From fully autonomous to groundwork only.
From the first set-up to the hundredth adjustment: maintenance is part of the service, not a project you pick up yourself.
Conversational AI: a conversation, not a menu
A chatbot with buttons makes your visitor pick from questions they do not have. Conversational AI works the other way round: it understands what is written, even in colloquial language, with a typo, or spread over three messages. That is the difference between working through a menu and asking a question.
- Open questions instead of fixed choices, in the language your visitor uses.
- Context is kept: a follow-up question needs no re-explaining.
- One platform for every channel, so a conversation moves along from website to WhatsApp.
The same technique works in the webshop and in the showroom: a visitor hesitating between two products does not need a filter but an answer.
The visitor picks from questions they do not have and starts at option 4.
Hybrid live chat: the AI absorbs it, a human takes over
Not every question can be settled with an answer. A complaint, a hesitant buyer, a situation that is just a bit different — there you want someone with judgement. In a hybrid set-up the AI handles what it can and the rest goes to a person, with the whole conversation attached.
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The full context comes along
The specialist sees the whole conversation up to that point. Your customer has to repeat nothing and barely notices the switch.
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Trained chat specialists
People who know your offering, your terms and your way of speaking. Not some random second line.
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The AI knows when to stop
It recognises doubt, a complaint or an exception as such and passes it on instead of improvising an answer.
“With Bconnect we are able to be reachable in an accessible way seven days a week until 23:30. Thanks to the hybrid set-up we can follow up the chats ourselves first, and when capacity runs short Bconnect takes the chat over. That way we are always reachable.”
Is it mainly the people behind the chat and being reachable for customer questions that you are after? Then that is covered on digital customer service.
Chatbot software with AI, with people, or both
You choose the mix of AI and specialists that suits your volume and your type of questions. We advise which model that is. If you would rather have your own team chat on our platform, that is possible too — it is part of the first model.
Specialists run the conversation, supported in real time by AI.
- Conversations held by experienced chat specialists
- AI supplies suggestions and speeds up the answers
- Also suitable for your own team on our platform
- Strong where the conversation really matters
AI runs the conversation, a specialist takes over where needed.
- Hand-off as soon as the AI cannot work it out
- Smooth transfer with the full conversation context
- Specialists from 08:00 to 23:30, AI in the hours outside that
Fully autonomous AI, available at all times.
- Immediate answers, day and night, with no waiting time
- Consistent answers to recurring product and service questions
- An appointment or quotation proposal automatically
- Scalable and cost-effective
More leads or more return: what do you want the chatbot to deliver?
The same chatbot can work in two directions. At the front it turns visitors into sales opportunities. At the back it takes work away from your own people. Which of the two weighs more heavily determines how we set it up and what we train it on.
More leads
The chatbot starts the conversation with visitors who would not get in touch by themselves, asks the questions your salesperson would otherwise ask and hands sales a ready lead.
- A conversation at the moment the interest is there
- Qualification before sales invests any time
- The full context passed on to your CRM
More return
The chatbot absorbs the questions that now fill the phone and the mailbox, and automates the follow-up around them.
- Fewer incoming calls and emails
- Recurring questions handled without intervention
- Ready for the step to automatic follow-up and status updates
Trained on your market, not on a general model
Automotive
Questions about stock, trade-ins, test drives and servicing, connected to your DMS. The chatbot knows which cars are on the floor and when there is room in the workshop.
See our approach for Automotive
Home & Living
Bespoke work, delivery times, dimensions and showroom appointments. The chatbot answers whether that two-metre wardrobe fits under a sloping wall, and passes on the rest.
See our approach for Home & LivingA chatbot that fits the systems you already have
The chatbot is only useful once what comes out of it ends up where your team works. A lead in your CRM, a question in your ticketing system, a stock level from your own database. We build that connection, custom work included.
Zendesk
Conversations and tickets in one flow, so a chat does not live alongside your ticketing system.
HubSpot
Every lead from the chat straight into your pipeline, with the conversation attached.
CRM and DMS
From Salesforce to a dealer management system: the chatbot reads and writes along.
Everything beyond that
Through a direct connection, through Zapier or built to measure.
Companies that have entrusted their chatbot to us
“We started at a high level right away and that pleasantly surprised us. We really did have leads straight away, and sales that came out of the chat too.”
Hedin Automotive “There were teething problems at the start, of course, and that is normal. What matters is that they are handled well, and Bconnect did that very well. We are delighted with the transparency.”
Jaguar Land Rover Benelux “Our customers get a human, friendly response outside office hours too. Bconnect understands our tone of voice and we receive more leads and fewer calls and emails.”
Select Windows What you want to know about an AI chatbot
It handles independently whatever gets asked often: opening hours, delivery times, warranty, the status of an order, questions about your offering. Anything calling for a decision, an exception or attention goes to a person. You decide where that line lies.
On your product information, terms and way of working. On top of that we define what it may and may not handle itself. Our AI trainers then read along with the real conversations and sharpen the answers.
Yes. We connect to your CRM, ticketing system, DMS or stock system, through a direct integration, through Zapier or to measure. See the integrations.
You choose from three models. Operator Assisted AI: our specialists hold the conversations, supported by AI. AI First + Human Handoff: the AI holds the first conversation and hands over when personal contact is needed. AI Only: the AI handles the conversations independently. We advise which model matches your offering, your volume and the customer experience you want.
A chatbot answers questions. If you want to go a step further and automate the processes around them too — lead follow-up, email handling, status updates, feedback — then have a look at more return.
With a chatbot the AI answers and hands off where needed. With outsourcing live chat, our chat specialists hold the conversations themselves. Many customers combine the two.
That depends on your conversation volume, the model you choose and the channels you use. The pricing page sets out what the price is made up of.
Look with us at what a chatbot would absorb in your case
In a short conversation we go through your current stream of questions and show which part of it can be automated.