AI powered live chat and messaging

The customer’s main desires for online purchases are ease of use and speed. By integrating conversational AI – such as ChatGPT – into our platform, we are responding to this. Our operators now chat faster than ever before, and you too can take advantage of this if you still prefer to chat yourself.

Personal conversations with conversational AI as a tool

Through clever use of Chat GPT, our chat operators now chat faster than ever before. With multiple AI powered features integrated into our platform, our chat operators are able to pick up conversations faster and make them run more smoothly.

With the help of conversational AI, we thus increase customer experience, satisfaction and conversion. But we continue to do people work. A human touch in a digital world that creates understanding, recognition and brand loyalty.

More conversations

Potentially, you are available to your customers 24/7. Outsource it to us and they will get instant answers to all their questions from 8:00 a.m. – 11:30 p.m.

Faster reaction time

No waiting times, approachable contact and smooth well-running conversations. With the help of AI, we do just a little bit better

More conversion

With improved ease of use, more complete answers and faster access to the right information, you increase customer satisfaction and conversion

Curious about Live chat options? Request a demo!

At Bconnect, we are confident in our platfrom. Hence, we are happy to show you what we can do for you without any obligation.

What are you waiting for?

Chat with AI support or completely over to conversational AI chatbot?

Companies spend a lot of time, money and attention training people to work more efficiently and achieve better results. We provide that efficiency with the help of artificial intelligence, or AI, with smart innovations.

Whether you want to chat yourself or outsource it to us, conversational AI is part of the service and ensures improved performance. If you want to move completely to a conversational AI chatbot, we can provide that as well, with or without a handoff to an employee. The choice is yours. These innovations are unstoppable, are you coming on board?

Which solution is a better fit for your business?

Outsourcing

Available from 8AM - 13:30PM - 7 days a week
Up to 25% more conversion in your campaigns
Data insightful through campaign dashboard
Own staff can focus on core tasks
Trained operators chat with help from conversational AI
Use extra channels such as WhatsApp and Messenger
No waiting times. All calls are picked up immediately

Chatting yourself

24/7 Reachable with conversational AI
Conversational AI chatbot with handoff
Improve team performance with feedback flows and monitoring
Talking to your target audience yourself with the help of AI
Assigning teams and routing
Activate extra channels of choice
Upgrade to Hybrid for out-of-hours coverage

The benefits of chatting with Conversational AI as support

With conversational AI, you don’t have to wait for a chat operator to be available. You can have the AI give the initial answers and then take over the conversation.

You can access the right information faster with AI tools, thus reducing the time it takes you to respond. Also, you improve the content of the answer offered.

Your conversations will run more smoothly resulting in a more satisfied customer. Ease of use and good service create customer loyalty and therefore ultimately more conversions