The implementation model
The balance between AI, our specialists and your own team determines how conversations are handled.
Pricing
A price that matches how you use Bconnect
Everything at Bconnect is tailored to your business, so a fixed price list would tell you nothing. In a 30-minute conversation we map out your goal, your volume and your channels. You then get one proposal with the approach, the expected costs and what you can get out of it.
Your proposal one approach, one price example
- Implementation model AI first, a specialist where needed
- Conversation volume based on your monthly volume
- Channels website chat, WhatsApp, email
- Integrations CRM and calendar
Price indication follows in your consultation
What determines your price?
You pay for what you actually need
We map out your situation first. We then put together the approach and the rate on the basis of four elements.
The conversation volume
The number of conversations, enquiries and customer questions handled each month.
The channels
For example website chat, WhatsApp, email, Facebook Messenger and SMS.
Integrations and extensions
Integrations with your CRM, calendar or other systems, plus extra functionality such as campaigns.
After the review you receive one clear proposal with the approach chosen, the expected costs and what is included.
Implementation models
Three ways to handle conversations
The model you choose is the biggest factor in your price. From fully personal contact to full automation.
Specialists AI support
Operator Assisted AI
A specialist runs every conversation, supported in real time by AI. Suits bespoke work, advice and valuable sales opportunities.
AI first Human handoff
AI First + Human Handoff
AI starts the conversation, a specialist takes over where needed. Suits high volumes with regular exceptions.
AI only Automated
AI Only
AI handles the conversation entirely on its own. Suits predictable questions and set processes.
Included as standard
The basics you need for a good start
Whichever approach you choose, we make sure the solution fits your business and your processes.
Setup and training
We set the solution up around your offering, frequently asked questions and processes.
Channels
We connect the channels agreed and make sure conversations arrive in the right place.
Reporting
Insight into conversations, qualified leads, handovers, appointments and automatic handling.
Optimisation
We analyse the results and improve questions, answers, triggers and workflows.
Support
A dedicated point of contact for questions, adjustments and further development.
Secure data management
Conversations and customer data are processed under the applicable privacy rules.
Extensions such as extra channels, WhatsApp campaigns, integrations and automatic workflows are discussed in the consultation. See the options under integrations.
Frequently asked questions
Answered briefly, before you request a price
The price depends on the implementation model, the number of conversations, the channels used and any integrations or extensions. After a short review you receive a tailored proposal.
A fixed price would tell you very little. An organisation with a hundred conversations a month needs a different setup from one with thousands of conversations across several channels. So we start by working out what you actually need.
Yes. You can start with one model and adjust the balance between AI, specialists and your own team later, as your volume or processes change.
That depends on the integration. Existing standard integrations are simpler to deliver than a fully bespoke project. We make clear in advance what is needed and what it costs.
Not always. Some channels can be connected without a separate fixed surcharge, although usage costs per conversation or message may apply. This is set out clearly in the proposal in advance.
Consultation
See what Bconnect costs for you and what it delivers
In a no-obligation conversation we map out your current situation, your goals and your processes. You then receive a fitting approach and a clear price indication.
- 30 minutes
- tailored to your situation
- a concrete price indication
- no obligation