Live Chat Agents

Huminze conversations with live chat agents. The live chat agents are trained chat experts who, after rigorous selection and extensive training, are ready to help your customers further via Live Chat, Whatsapp and Facebook Messenger with the support of AI. By using Bconnect’s live chat agents, your organization is focussed on bringing in new business.

The quality of our Live Chat Agents speaks for itself

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9.1

Average customer satisfaction.

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20 sec

Average pickup time. Speed is important.

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24/7

Expand your reach during the day and evening

Live chat agents, how do they operate?

Quality

Bconnect’s live agents have passed a rigorous selection process and carry over 100 hours of training with them. Moreover, they are continuously trained on the job and supported with AI so that they conduct better and better chats. With lagents from Bconnect you’ll provide quality calls and double your reachability. Do you want to offer your customers the best possible service and accessibility?

Ratings
Live chat agents

Accessibility, Capacity & Focus

Bconnect’s live chat agents help your visitors to move forward and make decisions and therefore generate qualified leads for your sales reps. Your salespeople can focus primarily on closing the deal. With trained chat experts from Bconnect, you’ll increase your reachability and capacity and ensure that your organization is easily accessible.

Deploy live chat agents as first- or second-line support

Bconnect’s live chat agents work according to our effective Bconnect 5-step program, which has a proven track recond. You can deploy these live chat agents with managed chat as first-line support, as well as with hybrid chat as second-line support. That way, we guarantee that our service will always meet the needs of your organization!

Omnichannel benadering

Curious about the capabilities of live chat agents?

At Bconnect, we are confident in our platfrom. Hence, we are happy to show off the features, without obligation, so you can see for yourself.

What other opportunities do we offer?

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Chatbots

Would you prefer to use a fully automated customer service? In that case, chatbots are the answer!

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Omnichannel

Do you want to use more than one digital communication channel? No problem! Bconnect’s platform is designed to bring all channels together in one inbox.

Frequently Asked Questions

Curious about the possibilities?
Request a demo!

At Bconnect, we are confident in our platfrom. Hence, we are happy to show off the features, without obligation, so you can see for yourself. What are you waiting for?