Additional capacity and extended opening hours

Never miss a chat conversation again. Ensure a quick pickup time and increase your accessibility with Hybrid Chat. Let your team do the chatting and have Bconnect ready to jump in for additional capacity. At peak volume and after hours we help you as second line capacity. In short, you have us as backup. Because of the additional capacity and accessability after hours, you’ll no longer miss out on gooed quality leads

Our satisfied clients

Hybrid chat: chatting yourself, but with backup capacity

Response time is the most important thing for success in chat conversations The longer a question goes unanswered, the more likely the customer is to close the chat and leave the website.

Your customers start conversation from various locations, such as: the train, the cafeteriaat the gym, at work or from home before going to work They have no time to waste. At peak volume, this increases the chances on missed chats, and when your staff has gone home you miss out entirely. With our chat operators as second line backup, you reassure yourself that you never miss a conversation and always respond very quickly.

Bconnect | chat uitbesteden
Bconnect | Hybride werkgever 2022

Daytime chat from the KCC or sales

Your own staff handles all incoming messages with our Chatrocket

Bconnect | Hybride werkgever 2022

We'll chat after hours and at peak load

Trained chat operators answer all questions and provide top quality service.

Bconnect | Onze belofte

Let your customer choose which channel they prefer to use

ChatRocket has every common messaging app available in one inbox

How do you manage peak vulome during opening hours?

Are your customers impatient and stuck with many small questions that are relatively easy to answer? You don’t want to have to send an email for every simple question, right? But instead you want to stay in conversation with your visitors. The easy fix is adding Live Chat to your webshop or retail platform. Increase your online customer experience and help your website visitor make a purchase. This is how you make retail conversational and increase online sales, store visits and quote requests.

Our omnichannel platform: ChatRocket

  • – Make it easy for the customer to contact you
  • – Reduce telephony costs with call deflection
  • – One inbox for all messages across all channels
  • – Data insights with proprietary analytics
  • – Quickly answer questions and speed up the buying process
  • – Set pop-up triggers based on smart data
Meer leads door omnichannel
Live Chat & Klantenservice

Request Demo

At Bconnect, we are confident in our platform. Hence, we like to show that completely without obligation. In a live demo, we will show you our omnichannel inbox one-on-one and explain all benefits. What are you waiting for?

Bowerkt kantoor-en projectinrichting | Klantcase Bconnect

Klantcase: Van inspiratie en advies naar directe verkoop in de webshop​

“Ik gebruik live chat omdat een webshop in feite een digitale winkel is. In een fysieke winkel ga je naar mensen toe om ze te helpen, dus moet je dat digitaal ook doen. Live chat is voor mij de meest gebruiksvriendelijke route met de minste weerstand.”

 

Wolke Buijs – Directeur Bowerkt en Kantoorinrichtingkopen.nl

Kleyn Trucks Logo | Klantcase
Bconnect | Kleyn Vans Klantcase

Klantcase: Dansen met de klant

“Het is jaar nummer drie van de samenwerking, dus Bconnect live chat is hier inmiddels ingeburgerd. We zijn de opstartfase goed doorgekomen, er is geen ontevredenheid, alles loopt goed. Tel je zegeningen, ons doel is bereikt.”


Bob van der Laan – Manager sales Kleyn Vans, Trucks & Trailers

Dubbelsteyn BMW & Mini | Bconnect klantcase

Klantcase: Een vliegende start ​

“We begonnen gelijk op hoog niveau en daar zijn wij aangenaam door verrast. Wij dachten aan een geleidelijke stijgende lijn en dat na een paar maanden alles zou beginnen te lopen. Maar we begonnen echt direct met leads en ook verkopen die voortkomen uit chat”

 

Maurits Lindner – Online Salesmanager Dubbelsteyn

Customer Contact Center Support

  • – All conversations available in a permission based chat archive
  • – Improve your team performance with feedback flows and reviews
  • – A custom created Analytics dashboard for team performance
  • – Assign roles and organize teams
  • – Team dasboards with KPIs, training and support
  • – Internal routing for assigning chats and messages
  • – Easy chat transfers between teams
  • – GDPR proof
Bconnect | Hybride werkgever 2022

Excelling in digital customer contact? View ChatRocket's pricing

Bconnect | Jaguar Klantcase

Modern digital messaging channels

Live chat, WhatsApp Facebook Messenger, Google Business Messages and other messaging apps. Plenty choice available. Consumers demand convenience and each individual has different preferences. With Bconnect’s omnichannel platform, you offer choice to your website visitor. Nothing changes for you, all conversations come together on our platform. Ultimate convenience for both.

De beste integraties

Bij Bconnect geloven wij in een oplossing die past bij jou! Daarom bieden wij diverse integraties, zodat onze dienst naadloos aansluit op jouw onderneming.

Do you have questions about hybrid chat?

Please feel free to contact us via live chat, or for more options visit our contact page