Hybrid chat: meer slagkracht
en ruimere openingstijden

Mis nooit meer een chatgesprek, verzeker jezelf van een snelle pickup time en vergroot je bereikbaarheid met AI powered Hybrid Chat. Dat is chatten met ons als backup. Je voert de gesprekken zelf in eerste lijn, maar bij piekbelasting en in de avonduren helpen wij je als tweede lijn. Kortom, je chat met backup. Zo mis je geen klant meer.

These companies went before you

Hybrid chat: chatting yourself, but with backup capacity

The most important thing for successful chats is response time. The longer a question goes unanswered, the more likely the customer is to close the chat and leave the website.

Your customers chat from the bus, the cafeteria at work or quickly before going to work. They have no time to waste. At peak loads, this increases your clout and when your staff has gone home, we’ll chat for you in the evenings.
With our chat operators and AI as backup, you ensure yourself that you never miss a call and always answer quickly.

Daytime chat from the KCC or sales

Your own staff handles all incoming messages with our Chatrocket

We chat in the evening and at peak loads

Trained chat operators answer all questions and provide top quality service.

Let your customer choose which channel they prefer to use

ChatRocket has every common messaging app available in one inbox

How do you manage peak vulome during opening hours?

Are your customers impatient and stuck with many small questions that are relatively easy to answer? You don’t want to have to send an email for every simple question, right? But instead you want to stay in conversation with your visitors. The easy fix is adding Live Chat to your webshop or retail platform. Increase your online customer experience and help your website visitor make a purchase. This is how you make retail conversational and increase online sales, store visits and quote requests.

Our omnichannel platform: ChatRocket

– AI powered omnichnnel platform
– Make it easy for the customer to contact you
– Reduce telephony costs with call deflection
– One inbox for all messages across all channels
– Data insights with proprietary analytics
– Quickly answer questions and speed up the buying process
– Set pop-up triggers based on smart data

Request Demo

At Bconnect, we are confident in our platform. Hence, we like to show that completely without obligation. In a live demo, we will show you our omnichannel inbox one-on-one and explain all benefits. What are you waiting for?

Klantcase: Van inspiratie en advies naar directe verkoop in de webshop

“Ik gebruik live chat omdat een webshop in feite een digitale winkel is. In een fysieke winkel ga je naar mensen toe om ze te helpen, dus moet je dat digitaal ook doen. Live chat is voor mij de meest gebruiksvriendelijke route met de minste weerstand.”

Wolke Buijs – Directeur Bowerkt en Kantoorinrichtingkopen.nl

Klantcase: Dansen met de klant

“Het is jaar nummer drie van de samenwerking, dus Bconnect live chat is hier inmiddels ingeburgerd. We zijn de opstartfase goed doorgekomen, er is geen ontevredenheid, alles loopt goed. Tel je zegeningen, ons doel is bereikt.”

Bob van der Laan – Manager sales Kleyn Vans, Trucks & Trailers

Klantcase: Een vliegende start

“We begonnen gelijk op hoog niveau en daar zijn wij aangenaam door verrast. Wij dachten aan een geleidelijke stijgende lijn en dat na een paar maanden alles zou beginnen te lopen. Maar we begonnen echt direct met leads en ook verkopen die voortkomen uit chat”

Maurits Lindner – Online Salesmanager Dubbelsteyn

Customer Contact Center Support

– All conversations available in a permission based chat archive
– Improve your team performance with feedback flows with assessments
– A custom created Analytics dashboard for team performance
– Assign roles and organize teams
– Team dashboards with KPIs, training and support
– Internal routing for assigning chats and messages
– Chat transfer between teams
– GDPR proof

Excelling in digital customer contact?
View ChatRocket's pricing

Modern digital messaging channels

Live chat, WhatsApp, Facebook Messenger, Google Business Messages and other messaging apps: the choice is vast. Consumers demand convenience and each individual has different preferences. With Bconnect’s omnichannel platform, you offer choice to your website visitor. Nothing changes for you, all conversations come together on our platform. Ultimate convenience for both.

Hybrid chat: meer slagkracht en ruimere openingstijden