The question “Chatbot: do it yourself or outsource it? “ is now a common one. In fact, using chatbots is a popular method of helping your customers move forward. Chatbots provide fast service delivery and higher customer satisfaction. In this article, we will cover all the aspects you need to think about if you want to create a chatbot yourself, or just outsource it.
To create your own functioning chatbots for your website, you need to think about a few things. Let’s take a look at some of the points you need to think about if you want to create your own chatbots.
The software largely determines the success of your chatbot. To develop a good chatbot, you need software with artificial intelligence, AI. By equipping your chatbots with AI, your chatbots will learn more and more from mistakes made. It is not easy to create this software with artificial intelligence. You also need to continue to develop and maintain the software. Developments in this field are moving very quickly, and of course you don’t want your chatbots to not function optimally.
Obviously, you want your chatbot to give the right answers to the questions visitors ask. To make sure your chatbot can do this, you need to set up a knowledge base. In this base, you set up questions with corresponding answers. The chatbot then links the answer to the question asked by the visitor. In addition to creating this knowledge base, you also need to prepare and train your bots. This way, the bot learns to recognize questions. Without this training, a chatbot can only answer questions from the knowledge base. This training for the chatbots never stops. Once the bot is online, you also need to train it. As you read, building bots yourself takes a lot of time.
You, of course, know the right answers to questions better than anyone else. So creating the knowledge base that your bot draws information from works in your favor. In addition, you decide everything. Do you want to change something? Then you change that. You’ve got complete control over the entire process.
As you read earlier in this article, building bots takes a lot of time. You also need to have the right knowledge and information to build a well-functioning bot. Because the bot you create is unique, you don’t really know in advance what the bot will bring to your organization.
The beauty of outsourcing chatbots is that you don’t actually have to think about anything. What you do need to think about is which company you will have the chatbots outsourced to. What do you plan to use the bots for? What other customers is the company already in business with? Last but not least, what are the costs of outsourcing the creation and maintenance of chatbots?
Having a specialized company build your chatbots will save you a lot of time. In doing so, you also know exactly what to expect and what it will bring to your business. If you decide to hire a specialized company for this, you will be provided with the chat function in a shorter period of time.
When you create the chatbots yourself, you can control the entire process. When you outsource, the process will be completely out of your hands. When you want to change or improve something right now, you need to communicate this to the developer. You can’t just modify anything yourself.
After reading this article, you may still have doubts about what is best to do next. To help you decide, we are happy to provide you with a free demo without any obligations. That way, you will experience what we can do for your website.
That was an awful lot to deal with. What does the article say in short?
