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For car brands that want to connect with their target audience, the opportunities lie within digital communication. By engaging with them through live chat and instant messaging, you have the opportunity to advise and influence them. And that results in more conversion and more leads for dealers.
The car buyer is orienting online and during that process many questions arise. You don’t want to be a bystander, but rather provide service and be in conversation with the customer. To reach your target audeinces you’ll advertize on social media and Google, and to connect with the customer you offer a variety of channels. When the conversation starts you’ll advise and gently move the customer to the goal of making an appointment. From advertisement to the website to the showroom, you guide them through every buyer journey stage. With Bconnect’s services, you’ll provide affiliated dealers with good quality leads.
Get the car buyer back in the showroom with live chat and messaging apps
All channels in one omnichannel platform with 2000+ integrations
With the best brands comes the best service. Excelling online gives you an edge.
“Voor ons zijn afspraken in de showroom belangrijk en proefritten ook, maar offertes zijn de beste leads vanuit chat voor ons, daar halen we de meeste verkoop uit.”
“We begonnen gelijk op hoog niveau en daar zijn wij aangenaam door verrast. Wij dachten aan een geleidelijke stijgende lijn en dat na een paar maanden alles zou beginnen te lopen. Maar we begonnen echt direct met leads en ook verkopen die voortkomen uit chat”
“Het is jaar nummer drie van de samenwerking, dus Bconnect live chat is hier inmiddels ingeburgerd. We zijn de opstartfase goed doorgekomen, er is geen ontevredenheid, alles loopt goed. Tel je zegeningen, ons doel is bereikt.”
Bob van der Laan – Manager sales Kleyn Vans, Trucks & Trailers
Reachability is not just more hours for customer contact, reachability is also providing more places and channels to instigate that contact. We live in a digital age, and the car buyer expects you to be available outside of business hours to answer questions. Preferably anonymously, on all type’s of device and with their channel of choice. With Bconnect’s services, you offer them that freedom of choice from 8 a.m. to 11:30 p.m., 7 days a week.
We cannot guarantee an exact number. However, we can make an estimate using a few simple steps in our calculator. After calculation you can decide whether you find the outcome interesting. Want that insight quickly?
Do you want to engage with your target audience during their online orientation for a new purchase? Your customer is searching for information at any time and any place. With conversational marketing, you’ll know how to reach them at all those places. Whether they are in the park, on the bus, or at home. You wan’t to connect withing each stage of the buyer journey using a vareinty of channels. This can be done with ads, QR codes and buttons in all forms of advertising. Ask about your options and become a conversational car brand.
Live chat, WhatsApp, Facebook Messenger, Google Business Messages and many more. Consumers demand convenience and every car buyer has different preferences. With Bconnect’s omnichannel platform, you’ll offer freedom of choice to website visitors. For you, nothing changes, all messages gather in one inbox at our onmichannel platform.
At Bconnect are firm believers in custom solutions. Each client has different software and different needs. We offer a wide variety of integrations to fit yours.
Curious about the possibilities?
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