Excel in digital customer contact with live chat for webshops. Whether you want to outsource live chat to a specialist, or are looking for an omnichannel platform where all messages come together in one inbox. Request a no-obligation demo and find out what our services can do for you
Make digital communication easy with all channels organized in one inbox. Answer questions, offer advice and guide the potential customer to a purchase via live chat or instant messaging channels such as WhatsApp, Facebook Messenger and Google Business Messages.
We strongly believe in Great Conversations through a personalized approach. In a digital store, it is important to engage customers by humanizing your business. Increase customer satisfaction and online service with live chat and good shopping support. Give your customers a reason to return.
Increase your customer engagement with a personal and service-oriented approach. With live chat you excel in customer satisfaction
With over 10+ years of experience in live chat for various webshops and retailers, we can get up and running quickly and have great results right away
With quick low-threshold communication via live chat you offer advise and increase your conversions
The number of competing webshops with similar products just keeps rising. For the consumer, it is becoming increasingly difficult to be able to make a good choice because it all looks so similar. If their is nothing differentiating they start looking at the price. What can you do to stand out in a positive way so they will choose you? Be the one that excels in service!
People are increasingly looking for human connection in contact with companies online. By having genuine conversations with your customers, you ensure that your business becomes more human in the digital space. You’re connecting with customers and make sure they have a pleasant experience every time they visit your webshop.
1. The biggest advantage of all is that you’re available when the shopper has questions. Many website visits are in the evenings and weekends, at those times consumers want to be helped.
2. With a personal approach you get even closer to the customer, you have more contact and our experience is that the number of sales will increases significantly.
3. touch points during all stages of the customer journey. With smart triggers, you determine when to address the customer via chat. You can help orient them to a product, advise them on specifications and guide them to purchase.
“I use live chat because a webshop is basically a digital version of a store. In a physical store you go to people to help them, so you have to do the same digitally. We’ve been working with Bconnect for about 6 years now and simply put, I wouldn’t want to miss it!”
Do you need more information about live chat for webshops and retail?
We like to lead by example when it comes to Live Chat. So, if you have questions or want more information. Start a chat with our operators and you’ll get instant answers to all your questions!
With conversational marketing, you engage directly from ads with your target audience in messaging apps. Not a wait-and-see attitude, but proactive interaction with your buyers! They see your ad on social media or Google and can immediately ask questions about it, or even buy your product directly via WhatsApp or Facebook Messenger.
Whether it’s impulse purchases, promotions or offers. Ads are great for boosting sales and they offer you the chance for quick contact when the consumer doesn’t feel like looking at your entire website. The cunsumers are ready, are you?
You want your product catalog to reach consumers where they are online; on websites, on Google, on social media and, of course, on your own webshop. Each online location requires a different approach and channel choice. Choose the channel with the best fit to your strategy and then let them all come together in one inbox.
Whether you want to chat yourself, or outsource it all to our chat operators. An omnichannel strategy is the best solution for digital customer contact. Modern customers, modern needs, modern solutions!
Curious about e-commerce opportunities?
Request a demo!
At Bconnect, we are confident in our platfrom. Hence, we are happy to show off the features, without obligation, so you can see for yourself. What are you waiting for?