Everything we do comes down to Great Conversations.
For us, good customer contact is more than answering quickly. It is about conversations that happen at the right moment, feel personal and produce something. We call those Great Conversations. To make them possible, we combine intelligent AI with trained specialists. That is how we help businesses get more out of their website traffic and customer contact, without having to organise it all themselves.
How we got started.
Around 2010 we saw the same thing happen at company after company: traffic was coming in, but visitors with questions did not always get an answer quickly enough. Not in the evening, not at weekends, and sometimes not during the day either. As a result, many interested visitors left the website without making contact or an enquiry.
So Bconnect started running those conversations on behalf of its customers. First with trained specialists, later with AI added for recurring questions and support. The approach has changed, our goal has not: to turn every valuable customer moment into a Great Conversation.
Our promises.
Great Conversations do not happen by themselves. They ask for clear agreements, measurable results and a personal working relationship. This is what we hold ourselves to, on paper and in practice.
Quality agreed in advance
You receive leads that meet the criteria we set together. If a lead does not meet them, we do not charge for it.
Steering by measurable ROI
We measure and analyse everything: conversations, conversions, leads, appointments and costs. You get transparent insight into the results, so we can optimise for ROI with purpose.
Personally available
You get a dedicated contact who knows your organisation. If you have questions or run into problems, we are personally available and ready to help you quickly.
The people behind Great Conversations.
One approach, two solutions and a team that works every day on conversations that produce results. Meet the people who put our approach into practice.
Recognition that shows how we work.
Our way of working shows in customer conversations, but also in how we train and organise people.
Approved training provider
We train new professionals in customer contact, communication and digital services.
Our office in Amsterdam.
Bconnect started in Amsterdam and now works for customers in several countries. Most conversations start online, but behind our service there is a real team in a real place.
- Company
- Bconnect
- Address
- Naritaweg 219
- Postcode and town
- 1043 CB Amsterdam
- Telephone
- +31 (0)20 210 2609
Discover what is possible in your situation
30 minutes · tailored to your situation · concrete improvements · no obligation