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Live chat is a proven solution for occasion sales. Read examples and results from other car companies in our customer cases. Do you also want more test drives and appointments in your showroom? You can test it immediately without obligation.
The car buyer is orienting online. They search for information, read reviews and watch videos. They learn everything they need to know to come to a good choice. People viewing your used cars may already have a preference for a brand, but are always left with questions, and those questions offer you a chance to engage in conversation and schedule a test drive with them. This is how you get well-qualified online leads through live chat.
Live chat is a powerful tool for offering your website visitors a test drive. Here’s how to turn a website visitor into a showroom visitor
The car buyer also has questions outside of business hours. With live chat you extend reachability to from 08:00 to 23:30 – 7 days a week
Website visitors are often hasty and impatient. They don’t want to be on hold or get an email only the next day. With live chat, you respond within 30 seconds
“Het is jaar nummer drie van de samenwerking, dus Bconnect live chat is hier inmiddels ingeburgerd. We zijn de opstartfase goed doorgekomen, er is geen ontevredenheid, alles loopt goed. Tel je zegeningen, ons doel is bereikt.”
Bob van der Laan – Manager sales Kleyn Vans, Trucks & Trailers
“We begonnen gelijk op hoog niveau en daar zijn wij aangenaam door verrast. Wij dachten aan een geleidelijke stijgende lijn en dat na een paar maanden alles zou beginnen te lopen. Maar we begonnen echt direct met leads en ook verkopen die voortkomen uit chat”
“Voor ons zijn afspraken in de showroom belangrijk en proefritten ook, maar offertes zijn de beste leads vanuit chat voor ons, daar halen we de meeste verkoop uit.”
Did you know that over 40% of all new car searches take place in the evening? We live in a digital age, and the car buyer expects you to be available to answer questions outside of business hours. With chat or other channels, you offer them exactly that service and engage with your target audience from 08:00 to 23:30, 7 days a week
Exactly how many there are we cannot guarantee. However, we can make an estimate, using a few simple steps in our calculator. You can then decide whether you find the outcome interesting. Want that insight quickly?
So many brands, models and different options. The occasion supply is so great for the buyer that they could use a helping hand in choosing. With buyers orienting themselves primarily online, that’s the place you want to address them. If you engage with them and know how to help them well, chances are you will be able to influence their choice
Live chat, Whatsapp and other messaging apps. The choice is vast. Consumers demand user convenience, and each car buyer has different app preferences. With Bconnect’s omnichannel, you offer choices to website visitors. Nothing changes for you, everything comes together in our platform.
Bij Bconnect geloven wij in een oplossing die past bij jou! Daarom bieden wij diverse integraties, zodat onze dienst naadloos aansluit op jouw onderneming.
Curious about the possibilities?
Try it out two weeks for free!