Whether you want to outsource live chat, or prefer to chat yourself. The ChatRocket, Bconnect’s omnichannel platform, combines all channels in one inbox, so you offer your customers an excellent online experience
Stay relevant to your customers with live chat and messaging. Approach your target audience with an omnichannel strategy, when and where they want it. Digitise your sales and raise the level of your online customer service. Whether you want to chat yourself through our omnichannel platform or prefer to outsource live chat, enable your online customers to have valuable and personal conversations with sales and service departments. Let your customer choose the channel and take your customer satisfaction to ground-breaking heights
With the ChatRocket, you are available to your customers 24/7. If you outsource the live chat to us, your customers will get immediate answers to all their questions from 08:00 – 23:30
Proven up to 25% more leads by deploying live chat and messaging on your website and other channels. And not only more leads, but also direct online sales!
By being accessible through multiple channels, with approachable contact and quick answers, you increase online service and thus customer satisfaction
Live chat outsourcing with Bconnect is more than just chat on your website. You choose which channels you all want to use to reach your target audience. With an omnichannel strategy, you serve the website visitor, make contact easy and lower the threshold for having great conversations with your target audience. Together, we look at which websites and pages are best suited and determine at what point the chat is triggered.
Our experienced chat operators pick up all calls effortlessly and quickly. A pick-up time less than 20 seconds, operators trained on service and sales ensure a good customer experience
Are you already getting the most out of your online channels? Do you reach your target audience and all customers, anytime, anywhere? Give your sales and service department the right tools to extend their reach and take their results to the next level. Modern solutions for today’s digital customer needs.
With our omnichannel platform ChatRocket, you bundle all channels in one inbox. You handle and answer all queries, directing online sles, appointments and quotations. Get to know and understand your target audience while tracking and improving the effectiveness of your campaigns with our analytics platform. Strengthen your brand modern channels and smart campaigns. Find your target audience and bind customers to your business.
"We have been working together for about six years now and quite simply, I wouldn't want it any more
miss it! It is the added value to the online customer who gets service and
purchases. I know by now that if we didn't have the chat, we would miss out on a good chunk of sales. An enquiry with us can be about a €500.- product but also about a complete office design of €100,000-plus."
"With Bconnect, we receive more leads, fast filtering and quicker handling of queries than via email. We also enjoy extended online opening hours, which is highly desirable. Bconnect exudes customer-friendliness and the possibilities are also endless in terms of support. Responses are quick and they think with us. We would definitely recommend Bconnect!"
"With Bconnect live chat, we get in touch with our website visitors and customers quickly and easily. With the benefits of a quick response and substantive answers, information and advice. It also provides us with input on frequently asked questions with which we can further optimise the content on our website. We would definitely recommend Bconnect"
At Bconnect, we are confident in our platfrom. Hence, we are happy to show off the features, without obligation, so you can test for yourself. What are you waiting for?
With over 12 years of chatting for importers, dealer holding companies and occasion dealers, we can call ourselves a true automotive industry expert
Bconnect is the extension of your office with chat for brokerage. Through live chat and WhatsApp, you strive for excellent service and more leads
With chat for retail, you stand out in the market. Effortlessly reach your visitors, increase service and sell more online
How do you engage with your target audience online? According to the latest marketing trend, that’s with Conversational Marketing. A nice term, but what exactly is it and through which channels do you deploy it? You’ll learn in our ebook full of explanations, examples and inspiration.
Curious about the possibilities?
Try it out two weeks for free!
Companies spend a lot of time, money and attention on marketing. How many of these expressions do you turn into conversations? How many of the views lead to a sale? With conversational marketing, you make results from marketing transparent and convert them directly into conversations!
Start the conversation at the moment when potential customers show interest in your business. Make the customer journey conversational by engaging in both online and offline campaigns with different channels, including live chat and WhatsApp. Curious how we do that?
An omnichannel strategy is essential for any business today. You have multiple sales channels and consitence in communication is essential for a good customer experience. Choose the right commincation channel with the right sales channel. Serve your customers to their needs and remove barriers that make you more likely to engage with your target audience. Whether you choose 2,3 or 6 different channels, they all arrive in one inbox. Thus, you increase your service level, your bond with the company and your online conversion.
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At Bconnect, we are confident in our platfrom. Hence, we like to show that with no obligation at all what we can do for you. What are you waiting for?