Hook into each stage of the customer journey and guide your customer from search to purchase
Some call it an excellent customer experience, others an outstanding customer relationship, but it stems from the same foundation. Connection at any time, across channels, to your buyer persona’s customer journey.
Consumers orient themselves primarily online and you capitalize on that. By using messaging channels in your marketing campaigns, you actively engage with your target audience at any time of day. And every channel you use, every campaign you deploy, is an opportunity for new customers, but also an opportunity to strengthen existing relationships and keep customers loyal to your business with conversational marketing.
That’s cool, but how do you do it? And in what campaigns? To give you more insight, we’ve broken down the different options based on the touchpoints in the customer journey.
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We believe that as AI chat specialists, we can help any business in bringing down phone costs, increasing online service and generating more leads. Find out for yourself via the no-obligation demo!
With an omnichannel strategy, you integrate all communications and data from all connected channels into one platform. This will give you more insights into your customers’ buying behavior and preferences. You switch channels easily and don’t have to log in to each channel individually. But more importantly, you are more accessible to your customer. They can choose their preferred channel and that removes a lot of barriers to good customer contact.
Fewer barriers, more conversations and more conversion
Fast response time ensures a good online experience
Never miss a customer again with 24/7 reachability
For faster responses and better follow-up
Analytics with dashboard and KPIs
An AI assistant that addresses the customer at the right time and offers help can be extremely effective in scoring more leads for sales teams. The smart AI model is able to have real conversations, answer customer questions, advise and ultimately drive conversion. Make sure you connect the AI to each stage of the buyer journey to get the most out of the digital customer journey.
Analyze your historical call data and populate your customer profiles with it. Provide an increasingly personalized experience. The AI assistant can see this data, responding to preferences and conversation history with the customer. The more you personalize conversations, the better the online customer experience becomes. This is how you maximize revenue potential from all online channels.
"Chat is a strong addition and a trend with potential. It is year number five of the partnership, so Bconnect is now well established here. We got through the start-up phase well, everything is running smoothly."
"Of course there have been teething problems at startup, that's normal. What matters is that it is then handled well and Bconnect has done that very well. We are very happy with the transparency"
"In our collaboration, we keep each other on our toes and provide feedback. Customer questions are usually addressed adequately and monthly a sloppy 45% of the chats conducted convert to a lead."
At Bconnect, we are confident in our platfrom. Hence, we are happy to show off the features, without obligation, so you can see for yourself. What are you waiting for?
Curious about the possibilities?
Try it for two weeks for free!
