More leads from your website
We engage visitors who would otherwise leave, map out what they want and steer towards a concrete next step. You get more consultations, appointments and quote requests from the same traffic.
How we generate more leadsFor kitchen, window frame and home improvement companies
More requests from online research. More return from every lead and customer.
Customers often spend weeks researching a kitchen, window frames, a bathroom or a renovation. Bconnect starts the conversation through your website and WhatsApp, qualifies the interest and makes sure follow-up is fast. You convert more visitors into appointments and concrete enquiries, and get more out of your existing leads and customers. Evenings and weekends included.
- 2.000+ customers helped
- 2,500,000 conversations per year
- Since 2010 active in customer contact and lead follow-up
Live Chat
Where revenue leaks away
Je bezoekers zijn er. Je klanten zijn er. Toch lekt er omzet weg
In Home & Living the buying decision takes time. The problem is not the inflow, but what goes wrong after it, at the front of the journey and among the customers you already have.
01
Visitors leave without making contact
They are interested, but not yet ready to fill in a long form. Without an easy way to start a conversation, they leave the website and the opportunity disappears.
02
Long decision journeys lose momentum
Weeks can pass between the first research and a quote. Without contact in between, interest fades and the visitor may well choose a competitor that does reply straight away.
03
Questions sit unanswered outside opening hours
Evenings and weekends are exactly when people do their research and customers ask about delivery times, bespoke work and service. Without an immediate reply, the contact goes nowhere.
04
Opportunities after the enquiry go unused
Leads are not always followed up quickly and consistently. Status questions, service requests and new needs from existing customers therefore sit longer than they should.
De kansen zijn er al
Bconnect start het gesprek, versnelt de opvolging en handelt terugkerende vragen af met de juiste combinatie van AI en specialisten.
How Bconnect helps
From online research to enquiry. From customer contact to more value.
Bconnect gets more out of your website traffic and existing customer relationships. We start conversations at the moment the interest is there, qualify enquiries and make sure follow-up is fast and consistent. Evenings and weekends included.
More return from leads and customers
We follow up enquiries quickly, gather the missing information and automate recurring questions about planning, delivery, bespoke work and service.
How we create more returnBy segment
One approach, tailored to your type of Home & Living business
From kitchens and bespoke interiors to energy upgrades and renovation. The customer journey differs, but the goal stays the same: more enquiries from online interest and better follow-up of leads and customers.
Kitchens and bespoke interiors
For kitchens, garden rooms and bespoke interiors, the research phase is long and the order value is high. Bconnect answers the first questions, maps out what the customer wants and steers towards a consultation, showroom appointment or quote.
- Turn visitors into consultations and showroom appointments
- Answer questions about bespoke work, options and delivery times
- Follow up open enquiries quickly and consistently
Window frames, insulation, roofs and floors
Customers compare suppliers and often have specific questions about price, installation and planning. Bconnect qualifies the enquiry and gathers the information your adviser needs.
- Turn comparing visitors into qualified enquiries
- Collect details on the property, dimensions and requirements
- Handle questions about delivery, installation and status automatically
Renovation, installation and service
Renovation and installation work brings in all kinds of questions, both before and after the job. Bconnect answers the first questions, plans next steps and handles recurring customer questions.
- Turn interest into appointments and quote requests
- Answer questions about planning, execution and status
- Follow up customers for service, maintenance and further work
How it works
From first question to the right next step
Bconnect guides the contact from the first sign of interest through to follow-up after an enquiry. AI responds immediately and handles predictable questions. If advice, bespoke work or personal attention is needed, a specialist takes over the conversation.
Engage at the right moment
When someone configures a product, compares options or hesitates, we start the conversation through the website or WhatsApp. Contact gets going at the moment interest is highest.
Map out requirements and buying intent
We answer questions about bespoke work, dimensions, price and delivery time, and gather the information needed to assess the enquiry. The visitor does not have to fill in a long form for that.
Turn it into a concrete next step
Depending on what is needed, we steer towards a showroom appointment, home consultation or quote request. The next step reaches your sales team with all the relevant context.
Keep following up leads and customers
After the enquiry, automatic workflows take care of fast follow-up. Recurring questions about planning, delivery, status and service can be handled immediately too.
One continuous customer journey, from first online interest to follow-up and service.
Customers in their own words
What this delivers at businesses like yours
Window framesPotential customers visited the site in the evenings and at weekends, but dropped off at the contact form. By outsourcing live chat cleverly, those visitors now get a personal welcome.
“We wanted to be available at all times for our customers and prospects, and traditional channels like email and phone were costing us opportunities, especially outside office hours.”
Marketing & communications, ALKU
30 % + conversion from chat conversations
08:00–23:30 available, without extra load on the team
8,7 customer rating
Window frames“Our customers get a human, friendly response outside office hours too. Bconnect understands our tone of voice and we receive more leads and fewer calls and emails.”
Select Windows
Doors and window frames“Because the lines are short, our feedback is acted on quickly, and Bconnect delivers a healthy number of leads every week.”
Aluwdoors
Track record
Not an experiment. A proven approach
We have been doing this since 2010, for businesses in Automotive and Home & Living. Not another tool for you to master, but a partner that supplies the technology, the team and the optimisation.
2010 active since
2.000 + customers
2.500.000 conversations per year
60 + specialists
Three implementation models
Choose the right balance between AI and personal contact
Not every conversation calls for the same approach. So you choose how much AI handles on its own and when a specialist runs or takes over the conversation. We advise which model fits your offering, your volume and your customer journey.
Human 75% AI 25%
Operator Assisted AI
Our specialists run the conversation, supported in real time by AI. They map out what the customer wants, ask the right follow-up questions and steer towards a showroom appointment, consultation or quote request.
When Bespoke products and advisory journeys where nuance and personal contact matter, such as kitchens, interiors and tailored quotes.
Human 25% AI 75%
AI First + Human Handoff
AI answers the first questions and gathers relevant information. If personal advice or bespoke work is needed, a specialist takes over the conversation with the full context.
When High volumes with many similar questions, but also enquiries that still need personal support.
Human 0% AI 100%
AI Only
AI handles predictable questions and set process steps on its own: opening hours, availability, first qualification and appointment confirmations.
When Clear, recurring processes with set answers and few exceptions.
Channels and systems
Available where your customer looks, connected to what you already use
Your customer picks the channel, whether that is your site, WhatsApp or an ad. Everything arrives in one inbox, and every enquiry lands automatically in the systems you work with.
One inbox, every channel
Your visitor asks their question wherever it suits them. You manage it all from one place.
- Live chat On your inspiration and product pages, at the first question.
- WhatsApp Send photos of the situation or measurements in one conversation.
- Facebook Messenger Replies to your campaigns land in the same inbox.
- E-mail Requests via your form or mailbox land in the same flow.
It all comes together in one inbox Live chat, WhatsApp, Messenger and email in one overview Live
- Lotte Meijer Live chat nu Can I book a showroom appointment?
- Bram Kok WhatsApp 3 min Will these window frames fit my home?
- Nadia Visser Messenger 7 min What does a 4 by 3 metre garden room cost?
- Tim Smit E-mail 14 min I'd like a quote for a new kitchen.
Every request lands automatically in your CRM or industry software
Integrations
Connects to the systems you already use
From your quoting and calculation software to your CRM, accounts and campaigns. An enquiry lands automatically in the right place, in the systems your team already works with.
- Quotes and costing From request to costing without retyping.
- CRM and marketing Every request lands straight with the right advisor.
- Accounting and ERP Order, planning and invoicing connect up.
- Bespoke via API or webhook Including connections that don't exist yet.
Connects with, among others
- AFAS
- Exact Online Bouw
- Google Ads
- HubSpot
- Klaes
- LogiKal
- Mailchimp
- Matrix Software
- Staircon
- Syntess Atrium
Run the check
How many enquiries are you letting slip?
Enter your monthly website visitors. You'll see straight away how many extra leads chat can bring.
Enter your average visitor numbers; a rough estimate is fine.
Not sure? Check your analytics under 'users per month'.
0 extra leads per month
0 conversations per month
Frequently asked questions
What Home & Living businesses often ask
With both. Depending on the implementation model you choose, a specialist runs the conversation, AI handles it on its own, or a specialist takes over when personal advice is needed. Our specialists are available from 08:00 to 23:30. AI can respond 24/7.
Yes. Chat does not replace the sales conversation; it makes sure it starts. We answer the first questions, map out what the customer wants and steer towards a showroom appointment, home consultation or quote request. Your sales team then picks up a better prepared enquiry.
During the conversation we collect the relevant requirements, dimensions and project information. Those details arrive with full context in your CRM, mailbox or quoting system, so your team can move straight on.
We do. We train AI on your products, your options, your processes, your delivery times and your frequently asked questions. Where a question cannot be answered automatically with confidence, the conversation is handed to a specialist or to your own team.
AI answers predictable questions 24/7. Between 08:00 and 23:30 our specialists can also run or take over conversations. Visitors can ask their question or request an appointment in the evening and at weekends too.
The cost depends on the conversation volume, the channels used, the implementation model and any integrations. During a consultation we map out your situation and you receive a proposal that fits.
Another question? Get in touch
Consultation