Car buyers do their research online, but they do not always make contact. Bconnect starts the conversation through your website and WhatsApp, qualifies buying intent and makes sure follow-up is fast. You convert more visitors into appointments and test drives, and get more out of your existing leads and customers. AI where possible, people where needed.
Lost revenue does not only happen before the enquiry, but also in the follow-up and in contact with existing customers. Visitors leave without a conversation, leads wait too long and commercial opportunities in your customer base go untouched.
Car buyers look at models, compare trim levels and leave the website without making an enquiry. The interest is there, but the conversation never starts.
A lot of research and customer contact happens in the evenings and at weekends. When nobody responds, the customer carries on looking at another dealer.
An enquiry is at its warmest the moment it arrives. If follow-up takes too long, interest fades and the chance of an appointment or test drive shrinks.
After the sale, new opportunities appear around maintenance, service, part-exchange and the next car. Without structured follow-up, those moments go unused.
The opportunities are there.
Bconnect starts the conversation, speeds up follow-up and reactivates existing customers with the right combination of AI, workflows and specialists.
Bconnect gets more out of new interest and existing customer relationships. We start conversations at the right moment, qualify enquiries and make sure follow-up is fast and consistent. Including outside showroom opening hours.
We engage potential car buyers through your website and WhatsApp, qualify their interest and steer towards a concrete next step. You get more appointments and test drives from the same traffic.
How we generate more leadsWe follow up leads quickly, automate recurring customer questions and use new contact moments around service, maintenance and part-exchange.
How we create more returnAI responds immediately and handles recurring questions on its own. If personal contact is needed, a specialist takes over with the full context. Every conversation leads to an appointment, test drive, quote or a proper answer.
AI where possible. People where needed.
Dealers, dealer groups, used-car platforms and importers all run different processes. The goal stays the same: more appointments from online interest and more value from existing leads and customers.
Bconnect answers questions the moment they come up, qualifies interest and steers towards a test drive, quote or showroom appointment. After the sale we support customers with service and maintenance questions.
With several branches or a large used-car stock, questions and leads come in thick and fast. Bconnect helps visitors in several languages, qualifies their interest and routes every lead to the right branch or team member.
Bconnect captures interest from campaigns, ads, landing pages and QR codes right away. We qualify the enquiry and pass the lead on, with full context, to the right dealer, branch or region.
Three examples from dealers, used-car sales and import. Different businesses, the same principle: more from your traffic and the customers you already have.
When showrooms closed and trade fairs were cancelled, a new flow of online leads had to appear fast. With managed live chat across every make and model, Bconnect captures interest the moment it appears and turns it into leads for the dealer network.
Hedin Automotive was missing chat conversations because there were not enough people. Since outsourcing live chat to Bconnect, leads came in immediately and cars that started in the chat were sold from day one.
We have been doing this since 2010, for car dealerships from dealers to importers. Not another tool for you to master, but a partner that takes care of the technology, the team and the optimisation.
Book a consultationYour average number of visitors per month. A rough estimate is fine.
The car buyer picks the channel. Everything arrives in one inbox, and every lead lands automatically in the systems you work with.
The car buyer starts the conversation wherever suits them. You manage everything from one place.
Every lead lands automatically in your DMS or lead system
From your DMS and lead management to your channels and your data. A lead lands automatically in the right place, in the systems your team already works with.
Connects with, among others
Not every conversation calls for the same approach. So you choose how much AI handles on its own and when a specialist runs or takes over the conversation.
Trained automotive specialists run the conversations, supported in real time by AI. They know the models, the trim levels and the sales questions that come up most. This model suits valuable or complex conversations where personal, expert contact makes the difference.
Consultations, premium segments and organisations that put personal contact first.
AI answers the first questions straight away and gathers the relevant information. If a conversation turns complex or personal contact is needed, an automotive specialist takes over with the full context.
High volumes where speed and personal support both matter.
AI handles predictable questions and set processes on its own: opening hours, availability, status queries and simple product information.
Frequently asked questions, peak moments and processes with clear answers and few exceptions.
Both. You choose from Operator Assisted AI, AI First + Human Handoff and AI Only. AI handles predictable questions straight away. For complex or valuable conversations, a trained automotive specialist can run or take over the conversation. Our specialists are available from 08:00 to 23:30 and AI can respond 24/7.
Yes. Bconnect connects to existing systems through direct integrations, APIs and platforms such as Zapier. Leads, appointments and conversation information land in the right place automatically. We check in advance which integrations are available for your systems.
We set AI up around your brands, models, processes, frequently asked questions and the way you want questions answered. You supply the relevant information and data sources. We take care of the setup, test the answers and keep optimising performance.
AI answers predictable questions 24/7. Between 08:00 and 23:30 our specialists can also run or take over conversations. Visitors get a fast answer in the evening and at weekends too, and an enquiry can be captured straight away.
That depends on the implementation model chosen, the information available and the integrations needed. We take care of the setup, the training and the technical implementation. During the consultation we agree the exact approach and timeline.
The cost depends on the conversation volume, the channels, the implementation model and the integrations needed. After an initial review you receive a proposal that fits your organisation and your goals.
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