A chat function on your website that answers within 20 seconds
Anyone can put a chat window on a site. The question is who answers when someone starts typing at five to six. With us there is a team behind it, with AI in front. Your visitor gets an answer the moment the question comes up, by chat or WhatsApp, in the evening and at weekends too.
- 20 secaverage response time
- 08:00 – 23:30specialists available
- 2,500,000conversations per year
Why a chat function on your website usually delivers nothing
The software is not the problem. There is no shortage of chat widgets and most of them are free. The problem is that nobody is behind them. Your visitor types a question, sees three dots, and gets an e-mail an hour later. By then they are on someone else’s site.
- The chat is switched on but has no owner. Questions sit there until someone happens to walk past.
- The peak falls outside office hours. People do their research in the evening and at weekends, exactly when nobody is there.
- What gets asked never surfaces again. No follow-up, no insight, no lead.
- A slow chat is worse than no chat. You promise immediate contact and fail to deliver it.
We take the staffing off your hands: specialists from 08:00 to 23:30, AI for the rest of the night.
A chat function for your website that really is staffed.
You do not get a tool you have to learn to operate, but a chat function on your website that is arranged from start to finish: the technology, the people who run the conversations, and the connection to the system your team already works in.
Staffed, not just installed
Experienced chat specialists trained on your offer, your terms and your way of talking. No script you have to maintain yourself.
An answer in 20 seconds
The question comes up while someone is looking at your offer. That is where it is worth most, and where every second counts.
In the evening and at weekends too
Specialists from 08:00 to 23:30, AI for the rest of the night. It is precisely outside office hours that people do their research.
Everything lands in your own system
Name, question, requirements and the full transcript end up in your CRM or ticketing system. Not in a separate chat log nobody opens.
If new enquiries are your main concern, this is about lead generation. The approach is set out there step by step.
This is how a chat on your website runs, from question to next step.
One conversation, from the first visit to a concrete next step. Whether someone chats, messages or e-mails: nothing is left lying around.
Step 01A visitor asks a question
Through the chat on your website, through WhatsApp, or through a message on Messenger. No form to fill in, no details to leave behind.
Step 02AI or a specialist picks it up
An immediate answer, day and night. AI handles what it can. A specialist picks up whatever needs attention, in the same window, without your visitor having to start again.
Step 03The question is settled or passed on
A service question is done. A sales opportunity goes to your team with all the context, or an appointment is booked there and then.
Step 04You see what it does
How many conversations were held, what they were about, and what came out of them. Including the questions your site apparently does not answer.
Live chat on your website with AI, people, or both.
Not every conversation has to be run by a human, and not every conversation can be run by AI. You choose the mix that delivers most in your situation.
Operator Assisted AI
Specialists run the conversation, supported in real time by AI.
- Conversations run by experienced chat specialists
- Trained on your offer and your terms
- AI speeds up answers and supplies suggestions
- Strong on questions where something is really at stake
AI First + Human Handoff
AI runs the conversation, a specialist takes over where needed.
- Hand-off as soon as AI gets stuck
- Smooth transfer with the full conversation context
- A better customer experience and higher satisfaction
AI Only
Fully autonomous AI, available at all times.
- Immediate follow-up, day and night, with no waiting
- Consistent answers to common product and service questions
- An appointment or quote proposal automatically
- Scalable and cost-effective
If you want to know exactly how the AI side works, that is on the page about the AI chatbot. If you would rather hand the staffing over entirely, outsourcing live chat is the route.
One hub for all your systems
Every conversation lands in the system you already work in.
A conversation that lands nowhere is a conversation you have lost. Our chat function retrieves information from your existing systems and writes the conversation back to them as well: as a contact, a ticket or an appointment. So you do not have to replace the way you work today.
- More than 2,000 direct integrations
- Connections via API and Zapier
- Data retrieved and written back automatically
- Works with CRM, DMS, calendars and ticketing systems, among others
The full overview is with the integrations.
Conversational commerce: selling inside the conversation.
On a purchase of any size, almost nobody drops out over the price. People drop out over a question they cannot get answered: will this fit, when will it arrive, can I return it. Conversational commerce is the idea that you answer that question the moment it comes up, instead of through a contact form that will be read tomorrow.
That works best where the product needs explaining. For a kitchen, a car, a renovation or an insurance policy, the chat is not a service channel but a sales conversation that happens to be typed. We run that conversation and hand over the moment it becomes concrete.
What that looks like in practice is on the page for home & living.
The same chat function, different conversations.
What gets asked in the chat differs a great deal by sector, and so does what counts as a good answer. Our specialists work with a separate knowledge base and separate conversation rules for each client.
Automotive
Test drives, trade-in values, delivery times and service appointments. For dealers, groups and importers.
See our approach for AutomotiveHome & Living
From kitchens to garden rooms: a long research phase, plenty of questions up front, and a showroom visit as the goal.
See our approach for Home & LivingChat that brings in revenue, in the words of our customers.
“We have been working together for 9 years now and I would not want to be without it. If we did not have the chat, we would miss a fair chunk of revenue.”
Bowerkt Kantoorinrichting“Because the lines are short, our feedback is acted on quickly, and Bconnect delivers a healthy number of leads every week.”
Aluwdoors“We really did have leads straight away, and sales that came out of the chat too.”
Hedin AutomotiveBuilt on years of experience.
We have been running the conversations on the websites of Automotive and Home & Living companies since 2010. Not a tool you have to learn to operate, but a partner that arranges the technology, the team and the optimisation.
Everything about a chat function on your website
A window in which a visitor can ask a question straight away and get an answer straight away from a member of staff, from AI, or from both. Unlike a contact form, the conversation runs in real time, without anyone having to leave their details first.
That depends on the number of conversations and the implementation model you choose. What determines the price is on the pricing page; in a consultation we work it out for your situation.
Certainly, there are good free chat widgets. It just does not solve the real problem: free software does not supply people to run the conversations. The software is not what you pay us for either.
With a single script line in the header, or through a plugin. We supply the line and check that it loads on every page. The same goes for Shopify, Magento and any other platform.
With live chat there is a human behind it, with a chatbot there is software. In practice most organisations combine the two: AI picks up the standard questions, a specialist takes over where something is at stake. More on the AI side can be found on the page about the AI chatbot.
Yes, and that is no side issue: most chat traffic comes from a phone. The window adapts to the screen and stays usable alongside your content.
Our specialists are available from 08:00 to 23:30. Outside those hours AI responds immediately, answers questions and records the details, so that nothing is left lying around in the morning.
Yes. Conversations end up in your own system as a contact, ticket or deal, transcript included. Integrations with other CRM, ticketing and e-commerce systems are possible too.
We take care of the set-up, train the solution on your offer and arrange the integrations. You supply your website, content and the key process information. The lead time depends on the chosen model and the integrations, and we agree it in advance.
Another question? Get in touch
Put someone behind it who answers
In half an hour we show you how the chat would run on your site, using your own questions as the example. No presentation, just the screen.