Whenever you visit our website bconnect.chat or contact us, we receive information about you. In this privacy statement, we explain what we do with that information. We always handle your information carefully and store it securely. If you have questions or want to know what information we have about you, please contact us. We may update this privacy statement as we deem necessary. We therefore encourage you to review this privacy statement periodically so that you are aware of these changes. This privacy statement was last modified on Aug. 18, 2023.
Table of contents
1. Privacy Policy scope.
2. Who uses your data?
3. Whose data do we use?
4. How do we get your data?
5. What information about you do we use?
6. What do we use your data for?
7. How long do we keep your data?
8. With whom do we share your data?
9. Subprocessors
10. Digital marketing service providers
11. Where do we store your data?
12. How secure is your data with us?
13. What can you ask of us?
14. What rules apply to this privacy statement?
15. Analysis/log files
16. Applicants
17. Testimonials
18. What cookies do we use?
19. Links to other websites
20. What do we do with data of minors?
21. Do you have a question about this privacy statement?
This privacy statement applies to all personal data we process and to all domains related to us. This is the personal data of everyone who has had contact with us or visited our website, such as visitors, customers and business contacts. Personal data is any data that can be traced back to you as an individual, such as your name, phone number, IP address, customer number or surfing habits. If you want to learn more about personal data, check out the website of the Personal Data Authority.
S.C. Group is responsible for the bconnect.chat website and thus the organization responsible for the use of your personal data as described in this privacy statement. Full details are:
S.C. Group
Cable Road 37 (A4.6)
1014 BA Amsterdam
55468659
We process the personal data of anyone who has contacted us or visited our website. These include visitors, private customers, business customers and contacts of our partners.
We get the data directly from you as soon as you:
– Visiting our website
– Entering data on our website
– Contact us by mail, phone or other means
– Gives permission for its use to one of our partners
– Uses the omnichannel communication platform
We use the following data:
– First name
– Last name
– Gender
– Residential or business address
– E-mail address
– Phone number
– Date of birth
We also collect certain information regarding which pages visitors access or visit, which allows us to collect, use and process the following personal information:
– IP Address
– Geo-location
– Browser history
We use your personal data only for the purpose for which we are authorized to use it:
– we have obtained from you your consent to use your personal data
– we use your information because we want to give you the best service as a customer and we can’t do that without it
We keep your personal data for as long as we are required to do so by law and for as long as necessary for the purpose for which we use your data. For example, as long as you are a customer with us, we will keep your data according to the legal retention period of seven years. After that, we keep your data only for statistical purposes and to handle any complaints or legal matters. If you want to know more about how long we keep specific data about you, please contact us.
We may give your personal data to others. We do this only if:
– we have obtained from you your consent to use your personal data
– you are a customer with us
If Bconnect needs to use a sub-processor to deliver and support the functions of its Services, it may share personal data for that purpose. The Company may work with certain third parties to display advertising on its websites or to manage and display our advertising on other sites and may share personal data with them for this purpose. All third parties with whom personal data is shared are required to process personal data in a manner consistent with this privacy policy. Bconnect and its sub-processors may use cookies and other similar tracking technologies, such as (but not limited to) pixels and web beacons, to collect information about the activities of users (including customers, agents, end-users, visitors) on Bconnect’s websites and other sites in order to provide targeted advertising based on the user’s browsing activities and interests. We will provide an individual “opt-out” or “opt-in” choice before we share data with third parties, other than our third-party service providers that we use in the course of providing services, or before using it for a purpose other than that for which it was originally collected or subsequently authorized. To restrict the use and disclosure of your Personal Data, you may submit a written request by emailing support@livechat.com (or via the support email of the Service you use).
We periodically appoint digital marketing agents to conduct marketing activities on our behalf. Such activities may result in the compliant processing of personal information. Our appointed data processors include:
(i) Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io. Sopro is registered with the ICO Reg: ZA346877 and their data protection officer can be emailed at: dpo@sopro.io.
We process your data within the European Economic Area (EEA). This means that we also store your data within the EEA. If you have any questions about this, please feel free to contact us.
We have taken great care to secure your data both organizationally and technically as much as possible. We have secured our systems and various communications to ensure that your information does not end up in the hands of others.
The measures we take include:
– Up-to-date virus scan
– Unique access codes and passwords
– Using a secure password manager
– No use of unsecured external hard drives
– No use of unsecured electronic backups
– No documents on employees’ private laptops
So your data is safe with us. We also ensure that your data is only used by people who have received permission from us to do so. If you have questions about the specific method of security, please contact us. When we share your information with others, they are also required to treat it with the same care as we do. If you notice that this is not the case, please also let us know.
Because we use personal data about you, you have several rights. We list these rights for you below.
Right to information
We need to explain to you in an understandable and clear way what we do with your data and what control you have over it. Therefore, we explain in detail in this privacy statement what data we collect from you and how we handle your data.
Right of inspection
You may always ask us to see the data we have on you.
Right of correction
You may ask us to correct your information if it is inaccurate or incomplete.
Right to object
You may object to the processing of your data if you disagree with the way we handle your personal data. This right applies to the data we use for direct marketing. For example, you can indicate to us that you no longer wish to receive mail from us. The same applies to personalized recommendations on our website.
Right to data portability
If you are a customer of ours or have given us permission to use your data, you may ask us to send you the digital data we have on you. This allows you to transfer that data to another organization if you wish.
Right to limitation
You may ask us to limit the use of your data. This means that in certain cases we may only keep your data but not use it.
Right to be forgotten
You may ask us to delete any data we have on you. We will then remove all data traceable to you. In some cases, we cannot or may not yet delete your data. For example, we must keep some data for 7 years for tax purposes.
Right to file a complaint
You may file a complaint about the way we handle your data. If you have a complaint, we are happy to resolve it for you. To do so, please contact our Data Protection Officer. You may also file your complaint with the Personal Data Authority. Of course, we hope it doesn’t come to that, but in extreme cases you may also go to court. In that case, it is the court in S.C. Group’s place of business that will hear your complaint.
How do I submit an application or complaint?
Send your inquiry or complaint to our Data Protection Officer at Rutger@bconnectlivechat.nl. We will process your request or complaint within 30 days. If it involves multiple requests or complaints or if your request or complaint is complex, it may take more time. In that case, we will contact you no later than 60 days. We may ask you to identify yourself. In that case, we request information from you to make sure that you are the correct person whose personal data belongs to.
Our privacy statement must meet several requirements. You will find these terms in particular in the General Data Protection Regulation. In addition, the general rules applicable under Dutch law apply to our privacy statement.
As with most websites, we collect certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring pages and last requested pages, operating system, date/time stamp and search history data.
We use this information, which does not identify individual users, to analyze trends, administer the site, track users’ actions around the site and gather demographic information about our user base as a whole.
We link some of this automatically collected data to personally identifiable information. This allows us to provide a better experience by reducing the amount of data that must be entered when forms are filled out, closed content is downloaded, a chat is opened, surveys are completed, etc. You then see when filling out a form that, for example, your e-mail address is already filled in.
Bconnect Live Chat regularly seeks new employees. Applicants provide us with personal data during the application process. Bconnect Live Chat collects and processes applicant data (required and optional) directly or through forms and/or attached CVs via our website’s job postings. We also collect and process applicant data through intermediaries, personal contacts, phone calls and/or e-mail.
Bconnect Live Chat retains applicant data during and after the recruitment and selection process. Upon completion of the recruitment and selection process, applicant data will be kept for a maximum of 1 year. Local laws (regarding data retention) are always consulted and followed in this process. After the applicant’s data retention period has expired, it will be completely deleted from Bconnect Live Chat’s system.
We also post references and client cases on our website. The personal information contained therein has been posted with the express prior consent of those affected. If a data subject wants his or her testimonials changed or removed, the data subject can contact us at info@bconnectlivechat.nl .
Bconnect Live Chat and our analytics provider(s) use technologies such as cookies, web beacons (“beacons”), tags and scripts to analyze trends, operate the website, track how users navigate throughout the website and gather demographic data about our user base as a whole. We may receive reports based on the use of these technologies from these companies on an individual and aggregate basis.
Users have control over the use of cookies through their individual browsers. If you reject cookies, you can still use our website, but use of some features or portions of our website may be limited.
For more specific information about our cookie policy, please see our cookie statement.
Our website contains links to other websites that may have privacy practices that differ from the privacy practices of our Chat Service. If you submit personal information on those other sites, your information is governed by their privacy policies. We encourage you to read carefully the privacy statements of websites you visit.
We do not specifically target minors with our website or as an organization. This means that if you are under 18, you need permission from a parent or guardian to use our website. If you are a minor when you visit our website or webshop, we assume that you have obtained this consent prior to your visit.
Have a question about our privacy statement? If so, please feel free to contact us by sending an email to Rutger@bconnectlivechat.nl. We are happy to help you.
